Customer Service & Support Module

CRM and Eset nod32 issue

underdosed — Sat, 04 Sep 2010 22:31:50 GMT

Heya all

I have a problem with eset nod32 antivirus.

When uploading any file with the application, nod32 blocks it, if i disable the antivirus works fine.

Adding as exclusion the full installation directory path, and the server ip adress is not working.

Anyone knows any solution? Dunno if the module for upload files uses any dll or similar is not in the instalation path or...

Thanks!!!

Having difficulty with automated backup

Recruiter — Wed, 25 Aug 2010 20:55:21 GMT

I have recently created a second partition on my computer, because I was having some issues with a couple of programs on my C:\ drive.

I am running Vista Ultimate 32 bit on a new M:\ drive. I have Maximizer 10 Entrepreneur. I am also running SQL Server Express 2005 with Advanced Services.

Up until I changed drives, I had Maximizer run an automatic backup, each day, using the sql script as outlined in the Knowledge Base, to my external drive K:\. They have always executed without a problem. Now that I am using the new drive letter, it won't work properly. The 2 files are as follows:

SQLBackup batch file:Sqlcmd -S DAVID-PC\MAXIMIZER -U MASTER -P CONTROL -i M:\Users\David\Documents\SqlBackup.sql

SQLBackup.sql:BACKUP DATABASE Data TO DISK = 'K:\Data backups\Data.bak' WITH INIT

where Data is the name of the database. The command prompt opens up the SQL Server SSMSE, but it doesn't connect, to execute the command. I have to connect and execute manually, and it will execute successfully. It is scheduled in Task Scheduler to start at 3:00, and that works also. What could I be missing?

Thanks

Dave

Help installing older version

Alleexx — Fri, 20 Aug 2010 21:24:29 GMT

I have a registered version of Maximizer 5.0 that i purchased years back, ive always had to working fine on my computer upto the installation of windows vista. and Win 7. The installation is not compatable with those 2 versions of Windows.. is there any way i can install without purchasing a newer version of maximizer ? Ive used it for personal use and dont want to buy another version.

Any help or info is greatly appreciated.

Having problems installing Max Entrepreneur 11

aprilray — Mon, 16 Aug 2010 18:40:32 GMT

I have downloaded Max CRm 11 Entrepreneur onto my PC and gotten as far as the set-up process. It seems to be stuck "Computing Space Requirements" is this something that may take a while or is there a problem? Any help would be greatly appreciated.

Having problems Install Max 10 sr2

ByersElectrix — Thu, 25 Mar 2010 21:34:12 GMT

While installing a new copy of Max 10 sr2 on my laptop first it crashed the laptop while installing the Microsoft database stuff. An I mean crashed to blue screen type crash. Then I updated to XP service pack 3 and now it just doesnt finish installing the SQL database stuff. It come up with an error that its either its not installed or not working properly. Help Please.

I am running XP pro SP3 on a dell Latitude D620.

I successfully install Max 10 sr2 on my desk unit and now I really need it on my laptop.

Help Mr Wizard.

Michael

Is the Sql Server password different from the Maximizer password?

Recruiter — Thu, 15 Jul 2010 15:04:34 GMT

Due to a corruption in my master and model sytem databases, under Sql Server Express, I will need to rebuild the databases. I keep all my Maximizer 10 Entrepreneur data backed up on a daily basis, automatically. I have also been backing up the master, model, and msdb databases, although I'm skeptical about reattaching them after rebuilding the databases, since they seem corrupted. I have been using the SQL Server forums to find out how to remedy my issue. I will ultimately need to run the following script from a command prompt:

setup /QUIET /ACTION=REBUILDDATABASE /INSTANCENAME= MAXIMIZER /SQLSYSADMINACCOUNTS= "BUILTIN\ADMINISTRATORS"

/SAPWD="AAA"

where AAA is the sa password for the Maximizer instance.

Since Maximizer has to run in Mixed Authentication mode, the password needs to be used. Maximizer's master password is "Control". Is this the same password I should be using for the sa password? I don't know of any other password used, in Maximizer, other than that one. If not, then do I have to change the current password to a new sa password, or will this script recreate the password to one I put in there?

Thanks

Dave

Why can't I change the "resolved by" in a customer case...

melshamy — Mon, 17 May 2010 18:35:35 GMT

Hi,

I'm the maximizer Admin in our company and was advised that the reps are unable to change the "resolved by" in cs cases from their name to anybody else.

As an admin i thought i was able to change that but i even have that grayed out and unable to change it to the rep who actually resolved the case!

FYI - i have attached a screenshot of what i'm referring to.

Any idea how to fix this?

Please advise,

Thanks!

Mona

Can we allow a user to select a subject case only from a drop down menu rather than typing anything they want?

melshamy — Fri, 21 May 2010 14:31:42 GMT

Hi,

Can we allow a user to select a subject case only from a drop down menu rather than typing anything they want? We would like the system to not accept any subject that isn’t listed in the drop down menu that we created.

Please see attached and advise.

Thanks,

Mona

automatically save email to CS case

animasana — Tue, 18 May 2010 08:01:58 GMT

Hi there

Im loving Max 10.5 Group R2. I use the customer service module many times daily and looking for a way to be more efficient. Often I have important dialogue with a client over an issue and I find myself having to sort through my email account in order to grab the right information. Is it possible to have (for example) a case number in the subject of an email for which Maximizer can then automatically save or associate it with the CS case of the client? If so, how?

If this isn't an option, I think this would be a massive time saver for anyone using customer service. Thanks for your insight.

Can I link a customer service case to an account rather than a contact?

melshamy — Fri, 14 May 2010 15:46:34 GMT

We just realized that when we add a contact into a cs case it assigns the case to just that contact in the address book. It should link it to the actual account not the contact? Is there a way to fix that?

Why can't I change the "resolved by" in a customer case to anyone else but me?

melshamy — Fri, 14 May 2010 15:51:05 GMT

Hi,

I'm the maximizer Admin in our company and was advised that the reps are unable to change the "resolved by" in cs cases from their name to anybody else.

As an admin i thought i was able to change that but i even have that grayed out and unable to change it to the rep who actually resolved the case!

FYI - i have attached a screenshot of what i'm referring to.

Any idea how to fix this?

Please advise,

Thanks!

Mona

Getting a Contact out of the Address Book

Recruiter — Mon, 26 Apr 2010 15:42:16 GMT

I am running Maximizer 10 Entrepreneur SP2. Over a period of time, I have done numerous searches of my database, and I've noticed that, on occasion, when I've done a search for a last name, that person will stay in my Address Book. I usually do a search, where I set it to replace the list with the search results. Usually, I hit <Ctl>Z, and everything goes back to the way it was. Sometimes, I set the search parameters wrong, i.e. to add the results to the list. If I notice it right away, I'll use <Ctl>Z and everything is OK. Usually it is several days later when I've noticed it, and I've added another contact to the address book that I don't want there. I now have 8 of my contacts, listed in the Address Book as a Contact, and I can't figure out how to un-list them.

Unfortunately, if I try to delete the entry from the Address Book, it deletes the Contact completely. Is there a way out of this? It seems I had this issue about a year ago, but I can't remember what I did to solve the problem. Thanks.

HELP!!!! The password doesn't work in Maximizer

Recruiter — Wed, 21 Apr 2010 05:03:38 GMT

I am running Maximizer 10 Entrepreneur SR2 on a Vista 32 bit computer. 2 days ago, I did a backup of my address book onto my external drive. As usual, I closed the Address book, opened the Administrators Module, and backed up the files-after using the default username and password. One of my other programs has been queing me about an update to Sql Server Express, so I finally installed the update. Afterwards, I tried to reopen my Maximizer, and I got the message "Failed to logon to the Address Book due to an invalid user id or password". Since then, I've done a System restore numerous times. In an attempt to try to get back to something that would work, I've discovered that, in Sql Server the passwords all seem to have 15 characters in them. At least, thats what shows in the box, and I can't seem to change it.

In my desparation to try to open my Address book, I've uninstalled and reinstalled both Maximizer and Sql Server completely, including the registry keys as instructed in the various instructions by Maximizer and Microsoft. I've even tried to do a manual install of Sql Server. I am still locked out.

I truly don't know what else to do, and in the meantime, I'm out of business. I am quickly reaching a desparation point. Thanks

Can't Delete a Fax Template

Tankster — Tue, 20 Apr 2010 14:40:46 GMT

Every time I try to open a "write a fax", I get a fax template from years ago. I can't delete it, although the contact name, etc. has been deleted for years.

Where can I find this to delete it?

IVR for Call center setup

Feebie — Fri, 09 Apr 2010 07:35:42 GMT

Hi,

Could anyone provide me info regarding IVR?

Feebie

Trouble uninstalling Maximizer

Recruiter — Mon, 05 Apr 2010 00:46:25 GMT

I'm trying to upgrade my Maximizer 10 Entrepreneur from SR1 to SR2. At the same time, I'm upgrading my Sql Server to Sql Server with Advanced Services SR2, in order to take advantage of full text queries. In order to do that, I need to uninstall my previous version of Maximizer. My computer runs Vista HP 32 bit.

According to a previous posting, I need to uninstall Maximizer, upgrade the Sql Server, then install the new version in order for everything to work correctly.

Every time I try to uninstall Maximizer in Control Panel>Programs & Features, I highlight Maximizer, click uninstall, and the wizard will open for a couple seconds, and go away. For some reason, I can't uninstall Maximizer. I'm sure there has to be an easy explanation (just like my question about backing up the address book. After getting the answer, it was almost embarrassing). Thanks for your help.

Trouble backing up Maximizer

Recruiter — Sun, 04 Apr 2010 15:27:30 GMT

I am trying to back up my Maximizer 10 Entrepreneur, as a regular backup vs a quick backup. I am running Vista HP 32 bit. When I shut down Maximizer, then open the Administrator module through the start menu, when I open the Utilities list, Back Up Address Book is greyed out. I need to back up the Address book, so I can update my Maximizer to SR2, but I need to uninstall, install the new version, then restore the address book. I tried to do this with a quick backup, but it wouldn't take. Am I doing something wrong? Thanks.

Maximizer Enterprise 8 Service Release 2 Server – Series 1433 (320 MB)

Joe Orsborn — Tue, 16 Mar 2010 03:42:03 GMT

This files seems to be corrupted from downloads page

http://support.maximizer.com/scripts/support.cfg/php.exe/enduser/std_adp.php?p_refno=050816-000001

And i seem to be getting a trojandropper warning everytime I click link??

If we could fix this issue thanks.

Error Code 8020 when starting Maximizer CRM 10 Entrepeneur

Debi C — Mon, 20 Jul 2009 22:12:31 GMT

I recently switched a laptop from a workgroup user to a domain user. Now when I start Maximizer 10 from the Domain user, I get the following error:

DATAMANAGER returned an error code of 8020
This version of Maximizer allowes a maximum of 101 Client and Account Records.

I was told to look for the file MBTRV32.dll and delete it. This file is not on the system. The Domain User has Local Admin Rights. What else should I look for????? Via Administrator, all licenses are installed.

Maximizer error

ithelp4pcb — Fri, 17 Jul 2009 16:50:25 GMT

I have a user that keeps getting an error when attempting to use email and phone portion of the Maximizer CRM 10 and errors out. The user gets an error but I am unable to get anything out of the error.

Maximizer 10 mysteriously not opening

DMZ — Fri, 06 Feb 2009 03:58:54 GMT

I've been using Maximizer 10 Entrepeneur on my Vista computer since May '08 along with MaxMobile & Accounting Link. Today, I was unable to open Maximizer. I tried uninstalling and reinstalling the program several times, but still, nothing happens. I haven't added or deleted any other programs recently.

I've checked the forums, but I'm at a loss as to what's happened or how to resolve it. Any suggestions would be greatly appreciated.

Thanks!

David Z.

"Maximizer support file has stopped working"

Gary K — Sun, 14 Feb 2010 23:37:47 GMT

I just got this error out of the blue. Now maximizer will not open. I've had it running on a win7 laptop for about 3 weeks now. Any Suggestions?

Problem signature:
Problem Event Name:    APPCRASH
Application Name:    MaxApp.exe
Application Version:    10.0.1910.530
Application Timestamp:    49f20b27
Fault Module Name:    ntdll.dll
Fault Module Version:    6.1.7600.16385
Fault Module Timestamp:    4a5bdb3b
Exception Code:    c015000f
Exception Offset:    00084401
OS Version:    6.1.7600.2.0.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Trouble pasting a logo onto a template

Johno — Fri, 07 Nov 2008 02:19:33 GMT

Hi There,

I'm having a frustrating time trying to set up our letterhead in Maximizer Editor.

When I copy and paste our logo from Word (or Photoshop) to the template it appears

to paste correctly but when I preview it or physically print it out part of our logo is chopped

off. I'm pasting a .gif image. Can anyone help???

Migration to new laptop and new OS

soundengine — Mon, 16 Mar 2009 18:10:43 GMT

Hi:

Apologies in advance if this has already been covered. I've read the thread entitled "Migration to a different hard drive", but still have trouble.

I am migrating Max Entrepeneur 10 from XP to Vista. I performed a backup on my XP machine and transferred over to the Vista machine.

If I am starting from clean install on the Vista machine, do I have to create the database first before restoring?

How do I navigate to the backup location?

Thanks,

Scott

e-mail notification doesn't work

promed — Sun, 20 Sep 2009 14:14:56 GMT

Hello,

We have maximizer group edition 10.5. We've set service notification to the user on create and resolved. But there are no email notifications send wenn creating or resolving cases. We've set the smtp server settings correctly.

Any suggestions what else we can try?

Greetings,

Bert