Maximizer CRM Central

Version 10.  In the last two weeks, when I print an envelope or label for a Contact, the Company Name is printed twice. It also prints the Contacts Position, which I do not want printed.

So it looks like;

Company Name

Jane Doe

Manager

Company Name

Address

City State Zip

Interestingly it does not happen with all Contacts/Companies.

Any ideas on how to prevent this?

Hello, that format comes from the "Name and Address" Preview window when opening an address book entry.  You can find its setting by opening any addr book entry in Contact type, clicking "Preference" button on top, then you can modify its setting in "Address Format" section.

Thanks for the reply Jewell.

Choosing a Contact in the Contact window and clicking Preference I have the following;

The "Opening an Address Book entry displays this" drop down menu is set to "Edit Basic Information"

The address format box shows;

{First_Name?} {Last_Name?}
{Company?}
{Address_Line_1?}
{Address_Line_2?}
{City?} {State_Province?}  {Zip?}
{Country?}

Envelopes and Lables are still showing;

Company

first and last Name

Position

Company

Address

City State Zip

If I remove {Company?}  and try to print an envelope for a contact, it still prints the Company Name 1 time.  However, if I try to print an envelope to a Company (without a Contact) it only prints the Address and City State Zip lines.

Somehow, when I print a Contact Envelope or Label, the Company field is being inserted even when the field is not present in the Preferences window.

Again, when the Company field is removed from the Preference window, it still prints once with a contact, but not at all when directed to a Company without a Contact.

This is a recent development.  I have printed thousands of envelopes over the years and only had this problem for the last two weeks.

Any other ideas?

Thank you.

J

I see J, then it looks like somewhere in your database get corrupted because you just encounter this issue in recent weeks and only parts of records get affected.  So have you already gone through Address Book Verification?

Jewell,

Thanks again for your thoughts.

Never done Address Book Verification before.  Tried it today and verified and recovered 22 invalid/orphan records in the database for Table UDF values.  Whatever that means?!?.  Although there is now a new Favorites List for the "Invalid Relationship Type" it is empty.

Still have the same Company Name issue on envelopes and labels.

J

I see J but such problems found by Address Book Verification don't seem like causing this problem.  I am sorry I never encounter this issue so fail to have you direct solution. My last suggestion is to go through a backup and restore for that address book.  Sometimes this would fix some strange issue from my experience.

Related KB: 000720-000012 Recovering damaged Maximizer files
http://support.maximizer.com/scripts/support.cfg/php.exe/enduser/std_adp.php?p_sid=5g1SuaUj&p_lva=&p_refno=000720-000012&p_created=964138003

Have luck!!